How long will it take to receive my order?

I post on a Monday, Wednesday and Friday morning. UK postage is Royal Mail TRACKED24 and TRACKED48 so one or two days depending on which you choose from the day I post. For international posting up to 4 weeks but it could take a little longer. Please also be aware of public and bank holidays they will be posted the next postal day. You will receive a tracking number via email once posted.

Do you ship internationally?

We ship to England, USA, Europe, Australia, Mexico and Canada. When purchasing just select the shipping options for those countries. 

Please note any VAT or Tax charges are your responsibility when they arrive Keshleysheadshop are not responsible. 

Do you accept returns, exchanges, refunds?

Due to the nature of the products and for hygiene reasons we do not accept returns or exchanges or refunds as they are considered a personal item. Every wig is brand new and unworn and checked for quality by me before sending.

Wigs can however be returned within 14 days of purchase if the item is faulty. Please send a message with a picture of said fault before you do this. Wigs must not be worn, styled or brushed in any way and must be in original condition in the bag. It must be kept in the bag. The bags are clear so that you can colour match. Postage is to be paid by the buyer as royal mail are a seperate company. And returns shipping is the customers responsibility. Please send back signed for or tracked so it can be traced. Once the item is received we can then issue an exchange for the same/ or other item of the same value. (NO REFUNDS)

Are the wigs the exact colour in the picture? 

I take all my pictures on the wig head outside in natural daylight. I also take other pictures and videos of myself and post them on all of my social media platforms. Colours may vary due to lighting and the different screens you are viewing the product from such as computers and different phone screens, which can change the colours slightly so be aware of this. 

When do you restock? 

It takes up to 2 weeks for wigs to come back in stock. 

Do wigs shed? 

Yes you will get some shedding from you wigs as they are machine made.

What will I recieve with my order?

Every order comes with a freebie(s) .

All wig orders come with a wig cap. And your first wig order will come with either a brush or comb depending on what wig you order.